Privacy Policy

Effective: 2 March 2026

Prismforge Engravings (ABN 63 823 599 036) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe.

What We Collect

• Contact details: name, email address, phone number (if provided)
• Order details: product selection, personalisation text, shipping address
• Photos you upload: used solely to produce your crystal engraving
• Crystal preview images: generated on your device and only sent to us when you place an order

How We Use Your Information

• To process and fulfil your order
• To contact you about your order or enquiry
• To send your order confirmation and shipping updates
• We do not use your information for marketing without your explicit consent
• We do not sell, rent, or share your information with third parties except as required to fulfil your order (e.g. Australia Post for shipping)

Photos & Images

Photos you upload are used only to produce your crystal engraving. We do not use your photos for advertising, social media, or any other purpose without your explicit written consent. Photos are stored securely and deleted after your order is fulfilled.

Data Storage

Your order information is stored securely on Australian-based servers. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Cookies & Analytics

Our website may use basic analytics to understand how visitors use the site (e.g. pages visited, device type). We do not use advertising trackers or sell analytics data.

Accessing or Deleting Your Data

You may request access to, correction of, or deletion of your personal information at any time by contacting us at orders@prismforge.com.au. We'll respond within 5 business days.

Contact

• Email: orders@prismforge.com.au
• ABN: 63 823 599 036
• Mildura, Victoria, Australia